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Privacy Policy

This explains what we collect, how we use it, and the partners we rely on to operate the website, on-site chat, and optional blog forums.

Last updated: February 9, 2026 Contact: hello@luminariahq.com
Terms
● No ads or ad cookies ● No selling of personal info ● Chat and forum comment moderation may be processed by OpenAI ● Do not share sensitive info in chat

What We Collect

  • Contact form submissions: name, email, selected topic, and message.
  • Chat messages you type on the site (used to generate a reply).
  • Blog forum content (if enabled): if you post a comment on a blog post where forums are enabled, we collect the display name and message you submit, plus a timestamp. Comments are public.
  • Blog reactions (if enabled): if you react to a blog post or comment, we store the reaction counts. To reduce abuse (for example, repeated toggling), we may store a non-reversible hash derived from your IP address and user agent.
  • Blog view counts: we store aggregated view counts for blog posts (and may store limited anti-abuse hashes derived from IP address and user agent to reduce repeated counting).
  • Basic server logs (for example: IP address, user agent, and request paths) for security, troubleshooting, and reliability.
  • Local preferences stored in your browser (for example: accessibility settings like disabling the custom cursor or smooth scrolling). These stay on your device unless your browser shares them.
Important: Please do not include sensitive personal information (passwords, payment info, government IDs) in the chat or contact form.

Data Risk Levels (What We Collect)

This is a simplified view of the sensitivity of the information we may receive when you use the contact form or chat.

● Low riskOperational
  • Basic server logs used for security and reliability (for example: IP address, user agent, request paths, timestamps).
  • Blog reaction counts and a non-reversible anti-abuse hash (derived from IP + user agent) when forums are enabled.
  • Aggregated blog post view counts and a non-reversible anti-abuse hash (derived from IP + user agent) to reduce repeated counting.
● Medium riskDirectly provided
  • Contact form submissions (name, email, topic, message).
  • Chat messages you type (processed by OpenAI to generate a reply).
  • Public blog comments you choose to post (display name + message) on posts where forums are enabled.
● High riskNot collected
  • We do not ask for or intend to collect passwords, payment/banking info, or government IDs.
  • Please do not include highly sensitive information in chat or the contact form.
  • If you accidentally send sensitive data, email us and we’ll do our best to remove it from our records where possible.
Tip: You control what you send. Keep chat and form messages to project details and avoid sensitive personal data.

How We Use Your Information

  • To respond to your inquiries and follow up on your message.
  • To operate, maintain, and improve the website (including uptime and abuse prevention).
  • To keep the website secure and prevent fraud or misuse.
  • To display public blog comments and reactions on posts where forums are enabled, and to help prevent spam or abuse (including automated filters).

We do not use your contact details for marketing spam. If you want to stop communication, just reply to an email thread and ask us to close it.

Partners & Subprocessors

We use a small set of third-party services to operate the site. When you use them, your device and/or our server may communicate with these partners.

OpenAIAI

Used to generate on-site chat responses and to help filter public blog comments for spam or abuse (when forums are enabled).

  • Data: chat message content you send; and (if forums are enabled) comment text you submit for automated filtering.
  • Policy: OpenAI Privacy Policy
RobloxPublic stats

We show public stats for games, and we may fetch a public avatar thumbnail for testimonials.

  • Data: public game stats and thumbnails are fetched from Roblox APIs (via our server).
  • Policy: Roblox Privacy Policy
OVHcloudHosting

Our website and API are hosted on OVHcloud infrastructure.

If you prefer to avoid third-party processing, do not use the on-site chat and contact us directly at hello@luminariahq.com.

Cookies & Tracking

We do not use advertising trackers and we do not knowingly set marketing cookies. We may use standard server logs for security and reliability.

We may store a small preference in your browser (for example, whether you disabled the custom cursor or smooth scrolling). This preference is stored locally on your device.

Storage Key What it does
Local Storage luminaria_chat_consent_v1 Stores whether you consented to sending chat messages to OpenAI to generate a reply.
Local Storage lhq_forum_post_* Stores your local “reacted” state for blog post reactions (so the UI can reflect your toggles on that device).
Local Storage lhq_forum_comment_* Stores your local “reacted” state for blog comment reactions (so the UI can reflect your toggles on that device).
Local Storage luminaria_no_custom_cursor Stores whether you disabled the custom cursor (accessibility preference).
Local Storage luminaria_no_smooth_scroll Stores whether you disabled smooth scrolling (accessibility preference).

You can change these via Preferences on the home page, or clear them by clearing your browser site data.

Retention

Server logs: typically up to 30 days (used for security and troubleshooting).

Contact form: your message is delivered to us by email and may be retained as long as needed to respond and for reasonable business recordkeeping (typically up to 24 months after our last interaction).

Game metrics (CCU/visits): we store aggregated, non-personal time series data to render graphs (typically up to 24 hours).

Chat: we do not intentionally store full chat transcripts on our servers, but chat messages are processed by OpenAI to generate a reply and may be retained according to their policies.

Blog comments & reactions (forums): if enabled for a post, comments and reaction totals may be retained until the post is removed or we delete the forum data. You can request deletion of a comment by emailing us.

Security

We use reasonable safeguards to protect the site and the information we receive. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Your Choices

  • You can contact us to request access, correction, or deletion of information you sent us via the contact form.
  • You can avoid AI processing by not using the on-site chat and emailing us directly.
  • You can clear the on-page chat conversation at any time using the Clear button in the chat widget.
  • If you posted a public blog comment, you can request deletion by emailing us (include the blog post title/URL and the comment text so we can find it).
  • You can disable the custom cursor or smooth scrolling via Preferences. Those settings are stored locally in your browser.

To make a request, email hello@luminariahq.com. We may need to verify you own the email address used.

Children's Privacy

This website is not intended for children under 13. If you believe a child has provided us personal information, contact us and we will work to delete it.

Changes

We may update this policy from time to time. The "Last updated" date at the top will reflect the latest revision.

Contact

If you have privacy questions, email us at hello@luminariahq.com.